Privacy Policy

Carevala, LLC (“Carevala,” “we,” “our,” or “us”) values your privacy. This Privacy Policy describes how we collect, use, share, and protect your information when you visit our website or use our remote patient monitoring (RPM) and chronic care management (CCM) services.

1. Who We Are
Carevala, LLC
931 Village Blvd Ste 490
West Palm Beach, FL 33409
Email: ask@carevala.com
Phone: (844) 755-8058

2. Who This Policy Covers
This policy applies to all visitors and users of the Carevala website, including healthcare providers, caregivers, patients, and business partners.

3. Information We Collect
a. Personal Information

  • Name

  • Email address

b. Technical Information

  • IP address

  • Cookies and browser metadata

  • Device type and operating system

  • Information from integrated medical or wearable devices

4. How We Collect Information

  • When you sign up for an account or complete forms

  • Through integration with medical devices and wearables

  • Automatically via cookies and analytics tools

5. How We Use Your Information

We use your information only as permitted by law, including:

  • For treatment and clinical coordination

  • To support healthcare providers in care management

  • To maintain compliance with legal, regulatory, and security obligations

6. How We Share Information

We may share your information with:

  • Authorized healthcare professionals

  • Networks supporting health information exchange, such as Carequality and TEFCA
    We do not sell your information.

7. Security Measures

We protect your data using:

  • End-to-end encryption

  • Role-based access controls

  • Multi-factor authentication (MFA)

Despite these safeguards, no system is 100% secure, and we encourage users to be cautious with their personal data online.

8. Patient Rights

Carevala does not currently offer a patient portal to view, update, or delete personal data. However, you may contact us at ask@carevala.com with privacy-related questions.

9. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You may disable cookies via your browser settings, but some features may not function properly.

10. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect information from minors.

11. HIPAA Compliance

As a covered entity and/or business associate under the Health Insurance Portability and Accountability Act (HIPAA), Carevala complies with all relevant privacy and security rules governing protected health information (PHI).

12. Data Retention

We retain personal health information for a minimum of six (6) years, in accordance with HIPAA and other applicable laws.

13. Third-Party Links

Our website does not include links to external third-party websites or services.

14. Policy Updates

We may update this Privacy Policy periodically. If material changes are made, we will notify you via the email address you provided.

15. California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to exercise those rights.

16. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

Email: ask@carevala.com

Phone: (844) 755-8058